RE: BUG FIX REQUIRED

Hello,

Thank you for getting back with me. There is no refresh, but I did reload 3 time and there is still no talk button. For now, my reliable cell is all I have so I���ll continue to use for calls.

From: Alfredo Gonzalez
Sent: Friday, June 7, 2024 5:49 PM
To: Henry Fredrick ; Teamhub
Cc: Donnie Chandler ; Mike Farnan
Subject: RE: BUG FIX REQUIRED

Hello Henry

We implemented a fix today at 1:30 pm EDT to resolve this issue.

Please check out if you experience the problem.

If the Talk button does not show on the first refresh, try a second time and it will work.

Let me know if it is working now for you or if you need to refresh it every time you log in.

The issue is related to the Browser Cache.

Thanks!

[cid:image001.png@01DABB0B.1CCAD460]
Alfredo Gonzalez
Product Director
Email: agonzalez@sangoma.com
Website: www.sangoma.com
[Facebook] [Linkedin] [Twitter] [Youtube]

From: Alfredo Gonzalez >
Sent: Thursday, May 30, 2024 4:00 PM
To: 'Henry Fredrick' >; 'Teamhub' >
Cc: 'Donnie Chandler' >; 'Mike Farnan' >
Subject: RE: BUG FIX REQUIRED

Hello Henry

I thought I misread your email.

I will involve the right team to review.

My recommendation is to always reach the support team. They will be able to diagnose the issue, gather the information needed, and scalate to the right team.

Thanks

[cid:image001.png@01DABB0B.1CCAD460]
Alfredo Gonzalez
Product Director
Email: agonzalez@sangoma.com
Website: www.sangoma.com
[Facebook] [Linkedin] [Twitter] [Youtube]

From: Alfredo Gonzalez >
Sent: Thursday, May 30, 2024 3:40 PM
To: 'Henry Fredrick' >; Teamhub >
Cc: 'Donnie Chandler' >; 'Mike Farnan' >
Subject: RE: BUG FIX REQUIRED

Hello Henry

In order to make that Talk icon to show up, the user needs to have a Teamhub Extension associated. If not, Teamhub does not know which will be the extension to map to that Teamhub Talk phone.

It could be confusing because we use the ���Talk��� name also for mobile. The Talk for Teamhub shares the name but is a different extension type.

Example:

[A screenshot of a computer Description automatically generated]

I you need assistance configuring the extension or configuration or route calls between two extensions, please get in contact with your Sangoma Partner or Sangoma Support Team.

Thanks

[https://info.sangoma.com/rs/733-KSK-625/images/2022_sangoma-logo.png]
Alfredo Gonzalez
Product Director

Website: www.sangoma.com
[Facebook] [Linkedin] [Twitter] [Youtube]

From: teamhub@sangoma.com > On Behalf Of Henry Fredrick
Sent: Thursday, May 30, 2024 1:50 PM
To: teamhub@sangoma.com
Cc: Donnie Chandler >; Mike Farnan >
Subject: BUG FIX REQUIRED
Importance: High

[cid:image007.png@01DABB0B.1CCAD460]You have icons for everything but the ���talk or phone���, this make the call experience cumbersome and very inefficient

It seems with every update every new feature installed results end with the talk feature (the important one go missing), or require some extra step; to make a call- with a phone app

Request that the call feature for your phone app remain fixed to that app

Thank you

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